Terms & Policy

Rental Terms & Conditions

1. 1Payment Terms & Reservation Fee: A 50% down payment is required to confirm your booking. This payment serves as a non-refundable Reservation & Date-Hold Fee to reserve inventory and guarantee your event date. The remaining balance must be settled at least 3 days before your scheduled event.
2. 2Single-Event Rental Window: Standard rental covers a single-event duration of up to 6 hours (maximum 8 hours including setup and teardown). Items must be used strictly within the scheduled time frame.
3. 3Single-Venue & Usage Limit: Items are strictly licensed for use at the single designated event address. Relocating equipment to secondary venues, subleasing, or reusing items across multiple events is prohibited and subject to a 100% additional usage penalty fee.
4. 4Cancellation & Rebooking Policy: Down payments are non-refundable in cash. However, pursuant to DTI Consumer Protection guidelines, client cancellations made at least 14 days prior to the event date will receive 100% Store Credit, valid for rebooking within 1 year from the original booking date (subject to equipment availability and prevailing rates). Cancellations made less than 7 days prior forfeit the reservation fee to cover reserved inventory costs.
5. 5Advance Bookings & Rescheduling: Bookings reserved weeks or months in advance lock in current rental rates. Date change requests require a minimum 14-day notice prior to the original event date and are subject to schedule availability.
6. 6Security Deposit & Equipment Care: Security deposits apply to pickup items and are fully refundable upon safe, undamaged return. The customer is responsible for any loss, damage, or theft during the rental period and will be charged full replacement cost.
7. 7Late Returns & Extended Hours: Items returned or made available for pull-out past the agreed event end time will incur overtime fees or deductions from the cash bond based on the standard overtime/overnight rate.
8. 8Logistics, Permits & Compliance: Delivery and pull-out schedules are arranged directly by T&C Rental and Event Services. For venues requiring ingress/egress permits, the client is responsible for securing necessary documentation prior to delivery. Official Sales Invoices and Receipts are provided upon full settlement in compliance with BIR regulations.

Payment & Delivery Policy

A 50% down payment is required to secure your booking and delivery schedule. Bookings without a confirmed down payment will not be queued for delivery. Full payment must be settled at least 3 days before your event date.

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